We were fortunate to be gifted ours, but the recliners don't work. We have spent three months with Kylie, trying to get a resolution. She keeps forgetting who we are and what we want. Finally, she has found the receipt, and tells us that it is not one of theirs, but an import...really? Surely the brand is the brand? They cannot send someone out (we offered to pay!) but did offer to come pick up at over $100 each way PER CHAIR!!!! Or, we can hire a truck X 2 times and drop them in. We will go elsewhere and get the passion for quality. Kylie, nice lady, but has to be contacted numerous times, never remembers us, and has taken months to tell us she can't really help. It does seem a pretty easy thing to fix, and something that as a brand, I would want to know about, not just fob off. Make us feel special, you have us for life. Is this company only looking for positive feedback? It would have not taken much to make us happy and upgrade in a year or so. asked on Apr 09, 2017 replied on Apr 10, 2017

Thanks and good to hear! But either way, they aren't helping, as could buy new chairs for the price they want for pick up and drop off...it is more the time taken to tell us and how often she forgot who we were. I feel sorry she is under pressure, and yes, we have been into the store where they were lovely. Thanks guys, glad yours are great! replied on Apr 11, 2017 Just had our corner lounge delivered yesterday, my end recliner is difficult to close and it doesn't seem as comfortable as the one in the shop. Do they improve with age or are we stuck with it? asked on Aug 26, 2016 I had a 3 seater with electronic recliners on each end delivered a few weeks ago and so disappointed with how crooked it looks. None of the three seats line up at any stage and each end at the bottom is up giving it a real bowed look. So heartbroken after spending so much. Have emailed photos to the person the shop gave me but have received no reply. I had another look at the one that was in the Myaree store were we bought it and that doesn't look out of shape and mismatched like mine does.

Has anyone had any issues like mine and how did you get them resolved? asked on Nov 07, 2015 replied on Nov 10, 2015Have heard from Kylie from Gascoigne. They have had some staffing issues hence why I had not heard from them. Kylie was great and is organising for my lounge to be fixed. I feel a bit silly for panicking. I should have given them more of an opportunity to reply to my query. My apologies to Gascoigne and thanks Martin for your reply. Again, I feel pretty silly and embarrassed. replied on Nov 10, 2015 I accept the Terms and Conditions Amani 210cm x 104cm 9 piece half round dining setting black brush/charcoal clear glass Amani 7 piece premium modular lounge setting with lounge/dining table driftwood/stone Springfield 11pc fold away dining setting Wheat/sand Banksia 4 piece lounge setting (2+2+CT) half round rattan grey/storm Springfield 9pc fold away dining setting black/stone Amani 7 piece premium modular lounge setting with coffee table driftwood/stone

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