herman miller chair broken

Herman Miller creates inspiring designs to help people do great things at work, for learning, for wellness, at home, wherever people are. Our designs and the designers who work with us solve real problems for people and their organizations. We stand behind the quality of our solutions 100 percent, which ensures that people have the tools they need to do their best. Our warranty covers everything—including electrical components, casters, pneumatic cylinders, tilts, and all moving mechanisms. It recognizes the changing nature of work and the need for products that can stand up to continuous use. And it means that when warranty work is performed in the U.S. and Canada, Herman Miller foots the bill. If you need product service or repair, please contact the Herman Miller dealer, retailer, or our online store where you purchased your product. They will be able to make the final determination whether the issue is specifically covered under the warranty and eligible for replacement or repair.

Since labels evolve over time, we've provided several examples here to show where you can find the necessary information on the label. Once you have the required information related to your issue, contact the Dealer or Retailer where you purchased your product to coordinate any service or repairs needed. Warranty and Service FAQ How can I find out about the warranty for my Herman Miller product? This warranty document spells out all the coverages. You’ll note that many of our products are covered by a 12-year warranty that includes parts and labor. What can I do if I don’t know whether my product is covered under warranty? Check with the Herman Miller Dealer or Retailer where you purchased your product. The Dealer or Retailer will determine if your product might be covered under the warranty and whether it’s eligible for replacement or repair. What do I do if I need to request a repair for my Herman Miller product but it doesn’t have a manufacturing label?

If you still have the receipt or credit card statement from the original purchase, you can identify the Dealer or Retailer where you bought your product. Contact them, and they can verify warranty coverage and coordinate repair or replacement. What if I’ve moved and need service for my Herman Miller product? Visit our Dealer and Retailer locator to find the one nearest your current location. What can I do about a Herman Miller product I bought from a reseller that wasn’t authorized and now the product needs to be repaired? Your best option is to contact the reseller, who can perhaps make the repair for you. Because Herman Miller can’t guarantee the condition or authenticity of the components used by unauthorized resellers, these products wouldn’t be covered by Herman Miller’s warranty. Buying from an authorized Herman Miller reseller gives you two advantages. If the product comes from an authorized reseller, you can be certain it’s the real thing. Herman Miller and its authorized resellers stand behind every Herman Miller product and have the ability to make repairs, if needed.

How can I purchase replacement parts for my Herman Miller product? What if it’s an Eames Lounge Chair? You can buy some replacement parts at our Herman Miller Store. These include chair casters, Aeron Chair armpads, and Aeron Chair back support options. For other replacement parts, including shock mounts, cushions, and shells for an Eames Lounge Chair, contact the authorized Dealer or Retailer nearest you. They can provide you with a quote for replacement parts and details on how to order them. Where do I get service if my Retailer or Dealer are no longer Authorized Resellers? Please use our Locator to find an authorized dealer or retailer closest to you. They will be happy to help you with your warranty request.Buy a Used Aeron and Fix It Yourself for Low-Cost Ergonomic Bliss The Herman Miller Aeron chair is one of your favorite office chairs, but it's no doubt they're expensive. If you can snag a used one for cheap—even if its broken—weblog Apartment Therapy has a full guide for refurbishing it yourself.